Shipping Policy

Last Updated: 24 August 2026

At Ishani Trading, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery, and related procedures.

1. Order Processing

Orders are processed after successful order confirmation and payment, where applicable.

Processing time may vary depending on:

• Product availability

• Order quantity

• Wholesale or bulk requirements

• Verification requirements

• Delivery location

• Public holidays or unforeseen circumstances

For bulk orders, Ishani Trading may contact the customer to confirm availability, quantities, and delivery requirements before dispatch.

2. Shipping Locations

We may ship orders to locations supported by our available logistics and delivery services.

Shipping availability may vary depending on the destination, product type, order size, and delivery partner.

If a particular location cannot be serviced, our team may contact the customer regarding available alternatives.

3. Shipping Charges

Shipping charges may vary based on:

• Delivery location

• Order weight and dimensions

• Order quantity

• Shipping method

• Logistics provider

• Special delivery requirements

Applicable shipping charges will be communicated or displayed during the ordering process, where applicable.

4. Delivery Time

Estimated delivery times depend on the customer's location, order size, product availability, and logistics provider.

Delivery timelines are estimates and are not guaranteed unless specifically confirmed by Ishani Trading in writing.

Delays may occur due to weather conditions, transportation issues, holidays, high order volumes, incorrect addresses, regulatory requirements, or other circumstances beyond our reasonable control.

5. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Customers should use the provided tracking information to monitor the status of their shipment.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete shipping information, including:

• Customer name

• Phone number

• Complete delivery address

• City and postal/PIN code

• Any relevant delivery instructions

Ishani Trading shall not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

7. Delivery Attempts

Our delivery partner may make reasonable attempts to deliver the order to the provided address.

If the customer is unavailable, unreachable, or unable to receive the package, additional delivery attempts may be made according to the logistics provider's procedure.

Repeated failed delivery attempts may result in the package being returned to Ishani Trading.

8. Inspection at Delivery

Customers are encouraged to check the package at the time of delivery for visible signs of damage or tampering.

If an order appears damaged, opened, or incorrect, the customer should notify Ishani Trading as soon as possible and provide relevant order details and supporting photographs where requested.

9. Damaged or Incorrect Shipments

If you receive a damaged, incorrect, or defective product, please contact Ishani Trading promptly.

Depending on the circumstances, we may arrange a replacement, return, refund, or another appropriate resolution in accordance with our applicable return and refund policy.

10. Cash on Delivery

Where Cash on Delivery ("COD") is available, the customer must pay the applicable order amount to the authorized delivery person at the time of delivery.

The delivery person is not authorized to collect charges other than those communicated by Ishani Trading.

COD availability may vary by location and order.

11. Bulk and Wholesale Orders

Wholesale and bulk orders may require additional processing and dispatch time.

For large orders, Ishani Trading may provide a separate estimated dispatch or delivery timeline based on product availability, quantity, destination, and logistics requirements.

12. International Shipping

International shipping, if offered, may be subject to additional shipping charges, customs duties, taxes, documentation, and import requirements.

Unless otherwise stated, such charges and requirements may be the responsibility of the customer.

13. Delivery Delays

Ishani Trading is not responsible for delays caused by events or circumstances outside our reasonable control, including:

• Natural disasters

• Severe weather

• Transport disruptions

• Strikes or labour disruptions

• Government restrictions

• Public emergencies

• Logistics provider delays

• Incorrect customer information

• Unexpected operational disruptions

We will make reasonable efforts to assist customers when such delays occur.

14. Undelivered and Returned Shipments

Orders may be returned to Ishani Trading if delivery cannot be completed due to an incorrect address, repeated failed delivery attempts, customer refusal, or other applicable circumstances.

Any re-shipping, return, or additional delivery charges may be handled according to the applicable order and return policy.

15. Contact Us

For questions regarding shipping, delivery status, damaged shipments, or other delivery-related concerns, please contact Ishani Trading using the contact details provided on our website.

Ishani Trading
Wholesale Cosmetics & Beauty Products